Frequently Asked Questions
Shop The Superstore Where You Save Big
Endoscopy Superstore® provides the highest quality, most cost effective, and readily available endoscopy products. Our substantial inventory and manufacturer relationships allow for immediate delivery across every medical specialty.
Scroll below to see our frequently asked questions:
Yes! All items listed are in stock and ready for shipment. Please review our Shipping Policy for further detail.
Orders are placed through our online check out process. Orders received before 2:00PM PST during our normal business hours (Monday - Friday, 8AM-5PM PST) will be processed that day. Orders placed after normal business hours will be processed on the next business day.
Payment may be made by using credit card through our secure checkout page. Apple Pay, Google Pay, Meta Pay, MasterCard, Visa, Discover and American Express are accepted.
Endoscopy Superstore® ships domestically and automatically defaults to UPS Ground. Your preferred delivery method is offered as an option at the time of checkout. We are currently only accepting orders from North America (US and Canada, certain exclusions may apply). All pricing is in US dollars. For any orders outside of the US and Canada, Please review our Shipping Policy.
Merchandise returned without prior permission will not be accepted for credit. Please contact Customer Service at 818.340.3433 or email Customer Service for a Return Authorization Number (RMA#). No credit will be issued for products returned after 30 days from the date of invoice. All returns are subject to a 20% restocking fee. Please see our Return Policy.
Our products are warranted to be in good working order and free from defects in workmanship and materials for 90 days from date of sale. Any product with such defect may be returned for credit pending product evaluation upon receipt. Please see our Warranty Policy. A return authorization is always required and can be obtained by calling Customer Service at 818.340.3433 or email Customer Service. Please also see our Return Policy.
Setting up an account facilitates quicker order entry and check out. Your registration information is considered private; we will not share your contact information. Please see our Privacy Statement. You may check out as a guest if you prefer.
Endoscopy Superstore® is a full service company that repairs and services all the products we sell. Endoscopy Superstore® also services and repairs all major manufacturers’ endoscopes and instruments. Contact us via email or call Customer Service at 818.340.3433.
